Following a period of consultation, Stoke City has confirmed its 24/25 season plans for the Caldwell Construction Stand, Licensed Standing and the south-east corner.
Supporters who have been displaced from their current seat by the changes have been contacted by the Club directly and are now able to secure their spots in the Caldwell Construction Stand behind the goal at the southern end of the bet365 Stadium.
Any displaced supporter who, for whatever reason, hasn’t received their direct communication from the Club is advised to contact the Ticket Office at tickets@stokecityfc.com or on 01782 367 599.
Every supporter that took part in the consultation has the Club’s sincere thanks for their contributions, with the feedback provided playing a key role in formulating the ongoing Season Card rollout and execution of the plans.
ON-SALE DATES
- Friday 17 May: Deadline for supporters to renew their Season Card whilst reserving their existing seat, and for displaced supporters to select their spot in the Caldwell Construction Stand or elsewhere in the stadium.
- Saturday 18 May to Sunday 2 June: Season Cards to be taken off-sale for a two-week administration period.
- Monday 3 and Tuesday 4 June: Priority window for displaced supporters to select from available spots throughout the stadium following the release of unrenewed seats, ahead of general sale.
- Wednesday 5 to Friday 7 June: Priority window during which supporters who have purchased a 24/25 Season Card can switch to an available spot throughout the stadium (including the Caldwell Construction Stand) following the release of unrenewed seats, ahead of general sale.
- Monday 10 June: Season Cards in all areas on general sale.
HOW TO CONTACT THE CLUB
- For enquiries relating to ticketing and Season Cards, email tickets@stokecityfc.com or call 01782 367 599.
- For any other enquiry, kindly email supporters@stokecityfc.com.
SUMMARY OF PLANS
- Home fans to take over the majority of the Caldwell Construction Stand at the bet365 Stadium, including directly behind the goal. Stoke City supporters will, as a result, be positioned on both sides of the tunnel.
- Primary away allocation moved to the south-east corner.
- Licensed standing introduced in the upper section of the Caldwell Construction Stand and the south-east corner.
24/25 Stadium Configuration FAQs
FAQs
Where will home and away supporters be situated in the Caldwell Construction (South) Stand, the south-east corner and the Tile Mountain (East) Stand?
The Club can confirm that the primary location for away fans will be the south-east corner. There will also be provision for a larger allocation of visiting supporters to be extended into a section of the Caldwell Construction (South) Stand. For fixtures where such provision isn’t requested, permitted or required, dynamic decisions will be made regarding the configuration of sterile areas for segregation and making additional locations available to home supporters on a match-to-match basis. In every event, the majority of the Caldwell Construction Stand (including directly behind the goalposts) will be frequented by Stoke City fans. There may be instances for cup ties at the bet365 Stadium where competition regulations dictate that the entire Caldwell Construction Stand is allocated to away fans.
Where in the stadium will licensed standing be introduced?
Licensed standing will be introduced in the upper section of the entire Caldwell Construction (South) Stand and the south-east corner.
How will supporters go about securing a spot in the Caldwell Construction (South) Stand?
The Season Card renewal process is now underway with displaced supporters currently receiving priority access to spots in the Caldwell Construction Stand. Key dates in the rollout are as follows:
- Friday 17 May: Deadline for supporters to renew their Season Card whilst reserving their existing seat, and for displaced supporters to select their spot in the Caldwell Construction Stand or elsewhere in the stadium.
- Saturday 18 May to Sunday 2 June: Season Cards to be taken off-sale for a two-week administration period.
- Monday 3 and Tuesday 4 June: Priority window for displaced supporters to select from available spots throughout the stadium following the release of unrenewed seats, ahead of general sale.
- Wednesday 5 to Friday 7 June: Priority window during which supporters who have purchased a 24/25 Season Card can switch to an available spot throughout the stadium (including the Caldwell Construction Stand) following the release of unrenewed seats, ahead of general sale.
- Monday 10 June: Season Cards in all areas on general sale.
What does licensed standing look like?
Standing in areas of fixed seating at football stadia is not permitted and that has been the case for many years. Licensed standing, however, creates locations within a stadium where each seat is accompanied by a safety rail and those situated within those areas are permitted to stand.
When will these changes take place?
The changes will take place for the start of the 24/25 season.
What action is required from a supporter whose current Season Card seat is in an area that will be occupied by away fans?
The Club has made direct contact with impacted fans, in the first instance to consult with them on the plans, and ultimately to help them secure the best possible alternative seat. The Club apologises for any concern and inconvenience and is hugely thankful to affected supporters for their cooperation. We hope that, in time, all supporters will benefit from enjoying the additional atmosphere generated by the proposed change.
Any impacted supporter that requires assistance can contact the Ticket Office via tickets@stokecityfc.com or on 01782 367 599.
I currently use accessible seating in the south-east corner of the stadium. When that area is given to away fans, what action will I need to take?
The Club apologises for any concern and inconvenience and is hugely thankful to affected supporters for their cooperation.
The Club has contacted all impacted supporters directly and is committed to helping them secure the best possible alternative location.
There is no reduction in available accessible seating to home supporters as a result of the changes and the provision within what will become the home area within the Caldwell Construction stand is of a high quality.
We hope that, in time, all supporters will benefit from enjoying the additional atmosphere generated by the proposed changes.
Will fans who move be able to sit next to the same people as they do now?
Displaced supporters within the Caldwell Construction Stand are being offered a ‘best alternative’ to their existing seat which will mean, as far as possible, remaining close to other supporters with whom they are currently surrounded. Acceptance of this location is not mandated with fans having opportunities to select their own seats from available locations within the Caldwell Construction Stand and elsewhere in the stadium.
The above process aside, by linking accounts and buying Season Cards together within a single transaction, supporters will be able to relocate and sit together. Our Ticket Office team can assist supporters with this process if required.
How do the plans affect the family area?
The seating adjacent to the south-east corner in the Tile Mountain (East) Stand will continue to provide family friendly pricing and entertainment.
The seating area has, however, been reduced in size and will now be situated adjacent to away fans.
The segregation zone will be significant and Stoke City will be working with visiting clubs to sell their family tickets next to the line.
An additional family friendly seating area has been created in Block 10 of the Franklyn (West) Stand, adjacent to the tunnel. Meanwhile, the new Fan Zone will provide the best of the matchday family entertainment and will be available to all fans.
The Club is committed to learning from our experiences in 24/25 ahead of future seasons.
Will there be a zero-tolerance approach to standing in seating areas next season?
The Club will be clear in its stance during the 24/25 season that standing in locations other than those with licensed standing provision will not be permitted. The Club will give its best endeavours to enforce it accordingly.
What, if any, improvements are being made to the Caldwell Construction Stand concourse to make it more hospitable for home fans?
The Caldwell Construction Stand concourse will be painted and decorated, some internal walls will be removed to open-up space and the catering provision will be enhanced in time for the new season.
Further modernisation of concourses throughout the bet365 Stadium is planned for future years.
Fans will also have the opportunity of using the new Fan Zone from the start of next season.